Customer data and device privacy standards

Customer device storage and personal files are never accessed, extracted, or copied during hardware diagnostics or screen restoration. Our certified technicians operate under isolated diagnostic procedures to ensure personal data remains entirely untouched. Carrier activation records, SIM registration logs, and customer contact information are encrypted under stringent telecommunications privacy standards to prevent unauthorized exposure.

Diagnostic logs and repair histories are retained solely for warranty verification and component service tracking. These logs contain strictly hardware diagnostic metrics such as battery health cycles and display serial identifiers, completely separate from personal user files. We never share, sell, or transmit customer service records to third-party marketing entities or external agencies.

Have questions about our data security standards?

Contact our privacy compliance team directly for detailed records inquiries.